Has your ConnectWise Automate implementation become a beast?

Tame The Tiger




There's no obligation, and the detailed report may help to significantly improve your LabTech experience.

Let’s face it, running an IT support business is tough.

Automate is a great tool to improve service quality and operational efficiently, but it’s a beast that only when tamed, will yield the results you desire. We’ll make your life easier though expert level refinement of your Automate environment so it purrs like a kitten. With LabTech Expert, Automate will become the tool you always wanted it to be so your techs remain productive and you can relax and run your business.

We have a genuine interest in supporting you in your business goals which you’ll feel from day one. We believe in doing things with integrity, and we do it right the first time. In addition, we use best practices and a process driven approach to ensure consistent quality. As your business grows, we’ll help you expand and evolve your ConnectWise Automate environment so you can continue to deliver great service to your clients and grow your company!

What We Do

Monitors

The key to proactively detecting problems is the use of monitors. Monitors can help to identify issues - and potential issues - and take action before they negatively affect your clients. We can develop and configure monitors to more effectively alert you.

Scripts

A script shouldn't be some mythological thing reserved for only very rare situations. Scripts can be valuable time savers and information gatherers. And we can help build them from scratch, or adjust your existing scripts to fit your needs.

Automation

When your monitors work to properly detect problems, and your scripts work to properly resolve problems and reduce tech time, the next step is to bring them together. We'll make that happen by having scripts run when monitors detect problems to automagically fix them.

Plugin Development

Making Automate the single-pane-of-glass tool that it strives to be sometimes means that custom tools need to be created. If your need extends beyond scripts and monitors, we can build a custom plugin to fill in the gaps on that pane of glass.

ConnectWise Integration

Using ConnectWise Automate and ConnectWise Manage together just makes sense. But if it's not done properly, you can have double entry and even missed opportunities. We can configure the integration to work for you, allowing you to leverage both tools effectively.

Database Troubleshooting

Performance issues in Automate can cause slowness, long script wait times, poor reliability, and other problems that cost you time and money. We use our years of MySQL and Windows Server experience to remedy these issues and ensure Automate is performing properly.

Testimonials
“Over the years as a business professional I have worked with many technology consultants but few have been as knowledgeable, detailed, and enjoyable to work with as Tim Scheuing. Tim has significantly improved our monitoring, scripting capability, patching, and has made a number of improvements that make our LabTech environment run smoother. I would heartily recommend Tim to anyone looking to refine and get more out of LabTech.”

John Newcomb, President
Digicom Healthcare Solutions
Santa Rosa, CA
Talk to an Expert
Contact us using the form below for if you would like a complimentary assessment of your Automate environment or want to learn more about our services. Our normal business hours are weekdays 8am-5pm EST.

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Tim Scheuing is a LabTech Certified Professional with more than 5 years experience in managed LabTech environments of various sizes. He also holds Windows Server and SQL certifications.